Refund Policy

Returns and Refunds Eligibility 

1. Returns & Refunds Eligibility

We accept returns and refunds under the following conditions:
✅ The item is defective or damaged upon arrival
✅ The wrong item was sent to you
✅ Your item is unused, in its original condition, and returned within [14] days of delivery

Unfortunately, we do not accept returns or refunds for:
❌ Custom or personalized orders
❌ Sale or clearance items
❌ Items damaged due to misuse, improper care, or normal wear and tear

Refund Processing 

2. How to Request a Refund

If you believe you qualify for a refund, please follow these steps:
1️⃣ Contact us at javastitchdesigns@gmail.com within [2] days of receiving your order.
2️⃣ Provide your order number and attach clear photos of the issue.
3️⃣ Wait for our response—we will review your request and get back to you within [2] business days.
4️⃣ If approved, we will issue a refund, replacement, or store credit, depending on the situation.

3. Refund Processing

• Approved refunds will be processed back to your original payment method within [3-5] business days.

• Shipping fees are non-refundable, unless the return is due to our error.

• If a replacement is sent, we will cover the shipping cost.

Exchanges and Return Shipping

4. Exchanges

• We only offer exchanges for defective or incorrect items. If you need a different item, a new order must be placed.

5. Return Shipping

• If a return is required, we will provide return instructions.

• The customer is responsible for return shipping costs, unless the item was defective or incorrect.

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.